Ticket Sales Terms and Conditions

Platform and Our Role

We are not a seller of tickets. We provide a platform enabling Organisers to manage events. The contracts formed by the purchase of a ticket is between an Organiser and you as the attendee.

Disclaimers: It is your responsibility to check the registration details, including selected ticket and ticket type, quantity of tickets, venue, time and pricing, before you submit your registration through the Site. You should also ensure you check you are comfortable purchasing tickets from the Event Operator and you should verify the Event.

Some events may carry inherent risk and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and wilfully assume those risks by choosing to participate in those events.

Ticket Registration

You may register for a free event, or, for a paid event, as set out on the Site. Any registration you make through the Site for a paid event is an offer by you to purchase a particular ticket or tickets from the person or business hosting the ticketed event (Organisers) for the price notified at the time you register.

When you register and pay on the Site and your payment has been validated (or, if you register for a ticket for a free event, when you register), we will provide you with a copy of your ticket(s) in PDF form and/or a QR code by email to the email address provided at the time of registration.

Please be aware that some of the tickets supplied through the Site may not be suitable for children under 18 years old. Please take extra care when registering for events for children under 18 years old.

If you register for a ticket designated for people of certain ages for a particular event, you may be required to provide suitable and valid proof of identification at the event. If you do not provide suitable and valid proof of identification, then you must pay the balance of the full purchase price for the ticket at the venue, or you will not be allowed entry into the event.

Price and Payment (Applicable to Paid Tickets Only)

You must pay us the purchase price of each ticket you register for (the Price) at the time you register for your ticket(s). All amounts are stated in British Pounds and are inclusive of VAT (where applicable).

You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.

We offer payment via a third-party payment processor, for example Stripe Connect, the payment may be subject to the third-party payment processor's terms and conditions. We are not regulated by the FCA.

Where you order a ticket from outside of the UK, you will be responsible for any custom charges or taxes in addition to the Price.

We may from time-to-time issue promotional discount codes for certain events on the Site, or, if you contact us to request a discount for purchasing tickets in bulk, we may at our sole discretion provide you with a promotional discount code. To claim the discount, you must enter the promotional discount code at the time of registration through the Site. If we are offering promotional discount codes as part of a promotion, the conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued.

Availability and Cancellation

We reserve the right to cancel a ticket registration, at any time before an event, if the ticket registration was subject to an error on our Site (for example, in relation to an event description or price). If an error occurs, we will contact you using the details you provided when you registered and we will endeavour to give you the option of purchasing the ticket at the correct price (if any) or provide you with a refund.

If you request us to reprocess your ticket(s) due to an error on your behalf, we may charge you any additional fees incurred in reprocessing your registration (including chargeback fees or other fees incurred by our third-party payment provider).

If the event or experience you have purchased tickets for cannot go ahead or we are required to reduce the number of persons that can attend the event or experience (for example, due to public health restrictions), the Organiser will contact you directly via our platform to provide you with options. You may contact the Organiser through our platform support chat or by email to discuss these options.

Any Organiser may, without refund to you of any Price paid, refuse admission to, or eject, you or any person you have purchased a ticket for, from an event if it is deemed that you (or the relevant ticket holder) are acting disorderly, using vulgar or abusive language, not following reasonable instructions, intoxicated, under the influence of illicit drugs, wearing inappropriate clothing, do not meet identification requirements, using recording equipment when asked not to, or adversely impacting on the ability of other ticketholders to enjoy the event. For the avoidance of doubt, no refund will be due to you as a result of any unused portion of your ticket.

The Organiser may have additional terms, conditions and/or policies regarding the event, which you agree to comply with by purchasing a ticket.

Rescheduling or Name Changes

If you need to reschedule your ticket to another day of an event, or change the name on your ticket, please contact the Organiser as soon as possible. The Organiser is under no obligation to accommodate such requests.

Refunds

The right to change your mind under UK consumer law does not apply to the purchase of your ticket because the events are for leisure activities with a specific date or period of performance.

You may request a refund or exchange from the Organiser where the event you registered for is cancelled, rescheduled or significantly relocated by the Organiser (and where you do not wish to attend the rescheduled or relocated event). The Organiser will set their own terms regarding refunds or exchanges in these circumstances and you should liaise with the Organiser.

Unless required by law (including the UK consumer law), we and the Organiser will not be liable for, or cover the costs, of any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses. You must cover these yourself. We recommend you carefully consider the refund and cancellation policies of any travel, transport or accommodation you book in anticipation of attending an event you have registered for on the Site.

UK Consumer Law

Certain legislation including the UK consumer law may confer you with rights relating to our provision of the Site and relating to the Organiser's provision of the event, which cannot be excluded, restricted or modified. Nothing in these Terms attempts to modify or exclude these rights.

Resale of Tickets

You agree not to offer tickets sold by us for resale at a premium or to use tickets for advertising, promotional or other commercial purposes, including trade promotions or competitions (unless previously agreed in writing by us).

If you sell a ticket or it is used in breach of these Terms, we may cancel the validity of the ticket without refund to you, and the ticketholder may be refused admission to the relevant event.

The resale of tickets in certain circumstances may attract criminal penalties under the relevant legislation (including reselling above the original value of the ticket).

Third Party Sites

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Limitation of Liability

In order to provide our services on a large scale, we need to limit our liability to you.

Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), and defective products under the Consumer Protection Act 1987.

If the Site is defective and it damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Except where we can't limit our liability at law, to the maximum extent permitted by law:

• Our maximum liability arising from or in connection with the Terms will be limited to, and must not exceed, the portion of the Price paid by you to us for the ticket the subject of the relevant claim, or where the ticket was free and no price was paid, £100
• We will not be liable to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity, however arising, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise

We will have no liability for:

• Loss of, or damage to, any ticket, or any injury or loss to any person as a result of attending or not attending an event
• Any third parties or any services or events provided by third parties, including hotels, partners, venues which the provision of the Site or events may be contingent on, or impacted by
• The Site or an event being unavailable
• Any event or circumstance beyond our reasonable control

Privacy

We understand that protecting your personal data is important. We set out how we handle your personal data in our Privacy Policy, available on the Site.

General

Amendment

We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

Assignment

You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

Disputes

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to The Centre for Effective Dispute Resolution via their website at https://www.cedr.com/. The Centre for Effective Dispute Resolution will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings.

Feedback and Complaints

We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.

Governing Law

These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

Notices

Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Relationship of Parties

These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.

Severance

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.

Waiver

Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.

Contact Us

For any questions and notices, please contact us at: