Organiser Terms and Conditions

Platform and Our Role

We provide a platform enabling you, as an organiser (Organiser), to manage and promote events and to sell tickets to attendees (Attendees). We are not the seller of tickets – the contract for the sale of each ticket is between you and the Attendee. We facilitate the transaction and provide the platform services.

Your Responsibilities as an Organiser

Event Information

You must ensure that all information you provide about your event (including event descriptions, dates, times, venue details, ticket prices, age restrictions, and any other material information) is accurate, complete, up-to-date and not misleading. You must update this information promptly if anything changes.

Compliance with Laws

You are solely responsible for ensuring that your event and all aspects of how you conduct it comply with all applicable laws, regulations, and licensing requirements. This includes but is not limited to:

• Obtaining all necessary licences, permits and authorisations required to host your event (including venue licences, entertainment licences, alcohol licences, food safety certificates, public liability insurance, safeguarding requirements for events involving minors, and any other permits required by local authorities)
• Complying with health and safety legislation and conducting appropriate risk assessments
• Complying with all data protection laws (including the UK GDPR and Data Protection Act 2018) in respect of any Attendee personal data you collect or process
• Complying with consumer laws and consumer protection legislation
• Ensuring accessibility requirements are met where applicable
• Complying with any venue-specific requirements and restrictions

You must provide us with evidence of any required licences, permits or insurance upon our reasonable request.

Event Delivery

You are solely responsible for delivering your event as described and ensuring Attendees receive the experience they have paid for. This includes managing event capacity, health and safety, admissions, security, and dealing with any issues that arise at the event.

Prohibited Events

You must not use the Site to promote or host events that:

• Are unlawful or fraudulent
• Involve the sale of illegal goods or services
• Promote hate speech, discrimination, or violence
• Involve inappropriate content relating to minors
• Infringe third party intellectual property rights
• Otherwise breach our Community Standards (available on the Site)

We reserve the right to remove any event listing that we reasonably believe breaches these Terms or is otherwise inappropriate, without liability to you.

Payment Processing

Payment Methods

We offer payment processing services through third-party payment processors (such as Stripe Connect). When you use our payment processing services:

• We act as your limited payment agent to collect ticket payments from Attendees on your behalf
• Payments are processed in accordance with the third-party payment processor's terms and conditions
• We are not regulated by the Financial Conduct Authority (FCA)
• You authorise us to receive, hold and process payments on your behalf using our third-party payment processor

Fees

You will pay us the fees for use of the Site as set out on the Site or as otherwise agreed between us in writing (Platform Fees). Platform Fees will be deducted from ticket sales proceeds before payment is made to you. You may choose whether Platform Fees are absorbed by you (and included in your ticket price) or passed on to Attendees as a separate charge. You acknowledge that we may also charge transaction fees, payment processing fees, or other ancillary fees as notified to you.

Payout of Event Proceeds

Subject to these Terms, we will pay out your event proceeds (being the ticket sales revenue less our Platform Fees and any other applicable fees) in accordance with the payout schedule set out on the Site or as otherwise agreed with you. We may withhold payment of event proceeds if:

• We reasonably believe there has been fraudulent activity related to your event
• We have received a significant number of Attendee complaints or refund requests
• Your event has been cancelled and refunds are due to Attendees
• You are in breach of these Terms
• We are required to do so by law or by any regulatory authority
• There is a dispute regarding the event proceeds

Chargebacks and Refunds

You acknowledge that Attendees may be entitled to refunds in certain circumstances (as set out in our Ticket Sales Terms and Conditions) and you authorise us to process such refunds from your event proceeds. If we have already paid out proceeds to you and a chargeback or refund is subsequently requested, you authorise us to deduct the refunded amount (plus any associated fees) from future payouts or, if necessary, you will reimburse us within 14 days of our request.

Taxes

You are solely responsible for determining and paying any taxes applicable to your ticket sales and event, including VAT, income tax, corporation tax, or any other taxes. We may be required to collect and remit certain taxes on ticket sales in accordance with applicable law, in which case we will notify you. All ticket prices you set must comply with UK tax laws and regulations.

Event Cancellations, Rescheduling and Refunds

Your Cancellation Obligations

If you need to cancel or reschedule your event, you must:

• Notify us and all Attendees as soon as reasonably possible through our platform
• Work with Attendees in good faith to find resolutions
• Comply with your legal obligations to provide refunds to Attendees where applicable under consumer law
• Clearly communicate to Attendees their options (such as receiving a refund, transferring their ticket to a rescheduled date, or receiving an alternative offering)

Processing Refunds

If you cancel or reschedule your event and Attendees are entitled to refunds, you authorise us to process those refunds on your behalf. We will deduct refunded amounts from your event proceeds (whether paid or unpaid). If proceeds are insufficient to cover refunds due, you must pay us any shortfall within 14 days.

Platform Fees on Cancelled Events

If your event is cancelled, we reserve the right to retain Platform Fees already charged to cover our costs in processing the original transaction and any refunds, unless the cancellation was due to an error on our part.

No Liability for Cancellations

We will not be liable for any losses you suffer as a result of cancelling, rescheduling or relocating your event, including any costs you have incurred in organising the event.

Attendee Data and Privacy

Data Controller Responsibilities

Where you collect personal data from Attendees (either through our platform or otherwise), you are a data controller and must comply with all applicable data protection laws. Your responsibilities include:

• Having a lawful basis for processing Attendee personal data
• Providing Attendees with appropriate privacy information
• Responding to Attendees' data subject rights requests
• Implementing appropriate security measures
• Only using Attendee data for legitimate purposes related to your event

Our Role as Data Processor

Where we process Attendee personal data on your behalf (for example, when collecting registration information through the Site), we act as your data processor. We will process such data in accordance with our Privacy Policy, our Data Processing Agreement and applicable data protection laws. We may use Attendee data for our own purposes (such as platform analytics and improvement) in accordance with our Privacy Policy, in which case we act as a separate data controller.

Data Sharing

You must not share or sell Attendee personal data to third parties for marketing purposes without obtaining appropriate consent from Attendees.

Your Content and Intellectual Property

Content You Provide

You are solely responsible for all content you upload to or provide through the Site, including event descriptions, images, videos, promotional materials and your organisation's branding (Your Content). You warrant that:

• You own or have the necessary rights to use and license Your Content
• Your Content does not infringe any third party intellectual property rights or other rights
• Your Content is accurate and not misleading
• Your Content complies with all applicable laws and these Terms

Licence to Us

You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, modify, display, distribute and create derivative works from Your Content for the purposes of:

• Operating the Site and providing our services to you
• Promoting your event on the Site and through our marketing channels (including social media, email marketing, and third-party distribution partners)
• Promoting our platform and services (including using your event as a case study or testimonial with your permission)
• Our internal business purposes

This licence continues for a reasonable period after your event has ended to allow us to maintain records and complete our services to you.

Your Trademarks

You grant us a licence to use your name, logo and trademarks in connection with promoting your event and identifying you as a customer of our platform, both on the Site and in our marketing materials.

Our Intellectual Property

All intellectual property rights in the Site and our platform (including our software, designs, logos and branding) belong to us. You must not copy, modify, reproduce, distribute or create derivative works from any part of our platform. You may not remove or alter any proprietary notices on the Site.

Third Party Sites

The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Site, such third party provides the goods and services to you, not us.

We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.

Your Account

Account Security

If you create an Organiser account, you must:

• Provide accurate and complete information about yourself or your organisation
• Keep your password and account details confidential
• Notify us immediately of any unauthorised use of your account
• Ensure that any sub-users or team members you grant access to your account comply with these Terms

You are responsible for all activities that occur under your account.

Account Suspension or Termination

We may suspend or terminate your account and your access to the Site at any time if:

• You breach these Terms
• You engage in fraudulent activity or misuse the platform
• Your events repeatedly result in Attendee complaints or disputes
• Continuing to provide services to you would expose us to legal liability or reputational harm
• We decide to cease offering the services

We will endeavour to give you reasonable notice before terminating your account (unless immediate termination is necessary to protect the platform or our users), but we are not obligated to do so. Upon termination, we will pay out any event proceeds due to you (less any amounts we are entitled to withhold or deduct under these Terms).

Limitation of Liability

In order to provide our services on a large scale, we need to limit our liability to you.

Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), and defective products under the Consumer Protection Act 1987.

Except where we can't limit our liability at law, to the maximum extent permitted by law:

• Our maximum liability arising from or in connection with the Terms will be limited to, and must not exceed, the Platform Fees paid by you to us in the three months immediately preceding the circumstances giving rise to your claim
• We will not be liable to you for any loss of profit, loss of business, loss of data, business interruption, or loss of business opportunity, however arising, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise

We will have no liability for:

• The quality, safety, legality or success of your event
• Any acts or omissions by you, your staff, contractors or any third parties involved in your event (including venues, suppliers, performers or security)
• Any injury, loss or damage suffered by Attendees at your event
• Any failure by you to obtain required licences, permits or insurance
• Loss or corruption of any data or content you upload to the Site
• Any breach by you of these Terms or applicable laws
• The Site or services being unavailable due to maintenance, updates or circumstances beyond our control
• Any event or circumstance beyond our reasonable control (including failures of third-party services such as payment processors)

Warranties and Disclaimers

To the extent permitted by law, the Site and our services are provided on an "as is" and "as available" basis.

You acknowledge that:

• We have no control over and are not responsible for the conduct of Attendees
• We are not liable for payment fraud, chargebacks or disputes between you and Attendees
• We do not guarantee any level of ticket sales for your event
• We may need to suspend or modify the Site from time to time for maintenance or improvements

Indemnity

You agree to indemnify, defend and hold harmless Swift Food Services Ltd, our affiliates, and our respective officers, directors, employees, agents and contractors (together, the Swift Released Parties) from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or relating to:

• Your breach of these Terms
• Your event and any injuries, losses or damages suffered by Attendees or third parties in connection with your event
• Your Content or any claim that Your Content infringes third party rights
• Your failure to obtain or maintain required licences, permits, insurance or authorisations
• Your breach of any applicable laws or regulations
• Any disputes between you and Attendees
• Your collection, use or processing of Attendee personal data
• Our processing of refunds or chargebacks on your behalf

This indemnity will not apply to the extent that any claim arises from our gross negligence or wilful misconduct.

General

Amendment

We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.

Assignment

You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.

Disputes

A Party may not commence court proceedings relating to any dispute arising from, or in connection with, this Agreement (Dispute) without first meeting a representative of the other Party within 10 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by the Centre for Effective Dispute Resolution.

Feedback and Complaints

We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.

Governing Law

These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.

Notices

Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.

Relationship of Parties

These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.

Severance

If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.

Waiver

Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.

Contact Us

For any questions and notices, please contact us at: