This website (Site) is operated by Swift Food Services Ltd (company number 16457702) (we, our or us). These Ticket Sales Terms and Conditions (Terms) apply to your use of our platform to create, manage and sell tickets for events via the Site.
We provide a platform enabling you, as an organiser (Organiser), to manage and promote events and to sell tickets to attendees (Attendees). We are not the seller of tickets – the contract for the sale of each ticket is between you and the Attendee. We facilitate the transaction and provide the platform services.
You must ensure that all information you provide about your event (including event descriptions, dates, times, venue details, ticket prices, age restrictions, and any other material information) is accurate, complete, up-to-date and not misleading. You must update this information promptly if anything changes.
You are solely responsible for ensuring that your event and all aspects of how you conduct it comply with all applicable laws, regulations, and licensing requirements. This includes but is not limited to:
You must provide us with evidence of any required licences, permits or insurance upon our reasonable request.
You are solely responsible for delivering your event as described and ensuring Attendees receive the experience they have paid for. This includes managing event capacity, health and safety, admissions, security, and dealing with any issues that arise at the event.
You must not use the Site to promote or host events that:
We reserve the right to remove any event listing that we reasonably believe breaches these Terms or is otherwise inappropriate, without liability to you.
We offer payment processing services through third-party payment processors (such as Stripe Connect). When you use our payment processing services:
You will pay us the fees for use of the Site as set out on the Site or as otherwise agreed between us in writing (Platform Fees). Platform Fees will be deducted from ticket sales proceeds before payment is made to you. You may choose whether Platform Fees are absorbed by you (and included in your ticket price) or passed on to Attendees as a separate charge. You acknowledge that we may also charge transaction fees, payment processing fees, or other ancillary fees as notified to you.
Subject to these Terms, we will pay out your event proceeds (being the ticket sales revenue less our Platform Fees and any other applicable fees) in accordance with the payout schedule set out on the Site or as otherwise agreed with you. We may withhold payment of event proceeds if:
You acknowledge that Attendees may be entitled to refunds in certain circumstances (as set out in our Ticket Sales Terms and Conditions) and you authorise us to process such refunds from your event proceeds. If we have already paid out proceeds to you and a chargeback or refund is subsequently requested, you authorise us to deduct the refunded amount (plus any associated fees) from future payouts or, if necessary, you will reimburse us within 14 days of our request.
You are solely responsible for determining and paying any taxes applicable to your ticket sales and event, including VAT, income tax, corporation tax, or any other taxes. We may be required to collect and remit certain taxes on ticket sales in accordance with applicable law, in which case we will notify you. All ticket prices you set must comply with UK tax laws and regulations.
If you need to cancel or reschedule your event, you must:
If you cancel or reschedule your event and Attendees are entitled to refunds, you authorise us to process those refunds on your behalf. We will deduct refunded amounts from your event proceeds (whether paid or unpaid). If proceeds are insufficient to cover refunds due, you must pay us any shortfall within 14 days.
If your event is cancelled, we reserve the right to retain Platform Fees already charged to cover our costs in processing the original transaction and any refunds, unless the cancellation was due to an error on our part.
We will not be liable for any losses you suffer as a result of cancelling, rescheduling or relocating your event, including any costs you have incurred in organising the event.
Where you collect personal data from Attendees (either through our platform or otherwise), you are a data controller and must comply with all applicable data protection laws. Your responsibilities include:
Where we process Attendee personal data on your behalf (for example, when collecting registration information through the Site), we act as your data processor. We will process such data in accordance with our Privacy Policy, our Data Processing Agreement and applicable data protection laws. We may use Attendee data for our own purposes (such as platform analytics and improvement) in accordance with our Privacy Policy, in which case we act as a separate data controller.
You must not share or sell Attendee personal data to third parties for marketing purposes without obtaining appropriate consent from Attendees.
You are solely responsible for all content you upload to or provide through the Site, including event descriptions, images, videos, promotional materials and your organisation's branding (Your Content). You warrant that:
You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, modify, display, distribute and create derivative works from Your Content for the purposes of:
This licence continues for a reasonable period after your event has ended to allow us to maintain records and complete our services to you.
You grant us a licence to use your name, logo and trademarks in connection with promoting your event and identifying you as a customer of our platform, both on the Site and in our marketing materials.
All intellectual property rights in the Site and our platform (including our software, designs, logos and branding) belong to us. You must not copy, modify, reproduce, distribute or create derivative works from any part of our platform. You may not remove or alter any proprietary notices on the Site.
The Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third-party website linked from the Site, such third party provides the goods and services to you, not us.
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Site (Affiliate Link) or for featuring certain products or services on the Site. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Site, or which (if any) third party links are Affiliate Links.
If you create an Organiser account, you must:
You are responsible for all activities that occur under your account.
We may suspend or terminate your account and your access to the Site at any time if:
We will endeavour to give you reasonable notice before terminating your account (unless immediate termination is necessary to protect the platform or our users), but we are not obligated to do so. Upon termination, we will pay out any event proceeds due to you (less any amounts we are entitled to withhold or deduct under these Terms).
In order to provide our services on a large scale, we need to limit our liability to you.
Nothing in these Terms limits any Liability which cannot legally be limited, including Liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession), and defective products under the Consumer Protection Act 1987.
Except where we can't limit our liability at law, to the maximum extent permitted by law:
We will have no liability for:
To the extent permitted by law, the Site and our services are provided on an "as is" and "as available" basis.
You acknowledge that:
You agree to indemnify, defend and hold harmless Swift Food Services Ltd, our affiliates, and our respective officers, directors, employees, agents and contractors (together, the Swift Released Parties) from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or relating to:
This indemnity will not apply to the extent that any claim arises from our gross negligence or wilful misconduct.
We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
A Party may not commence court proceedings relating to any dispute arising from, or in connection with, this Agreement (Dispute) without first meeting a representative of the other Party within 10 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by the Centre for Effective Dispute Resolution.
We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
These Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.
For any questions and notices, please contact us at:
Swift Food Services Ltd
Email: support@prismo.live
Address: 251 Gray's Inn Road, London, England, WC1X 8QT
Last update: 19 December 2025
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